FAQs

Frequently Asked Questions

Kans Med Supply provides medical equipment to individuals, hospitals, clinics, home care facilities, resellers, procurement departments, and caregivers across Kenya.

We specialize exclusively in medical supplies, including:

  1. Mobility aids (wheelchairs, walkers)
  2. Diagnostic tools  
  3. Theatre Equipment
  4. Toileting Support
  5. Laboratory Equipment
  6. Dental Equipment
  7. Hospital furniture (beds, trolleys)

Yes. Every item is sourced from certified suppliers, covered by manufacturer warranties, and applicable medical device standards.

Absolutely. Our trained biomedical technicians assist with product selection, setup, and maintenance, ensuring safe and effective use.

Nairobi: Same‑day or next‑day delivery once payments are reflected
Nationwide: Reliable distribution to hospitals, clinics, and caregivers across Kenya within 5 business days.

We accept mobile money (M‑Pesa, Airtel Money), bank transfers, and institutional purchase orders for procurement departments.

You can reach us via:

WhatsApp: +254719382306
Email: orders@kansmedsupply.co.ke/support@kansmedsupply.co.ke
Direct calls: +254719382306
Online orders: https://kansmedsupply.co.ke

1. Exclusive focus on medical equipment (no dilution with general e‑commerce).
2. Compliance‑driven sourcing and transparent procurement processes.
3. Professional product presentation with multi‑angle images and dimensions.
4. Customer‑first service with immediate accessibility.

Yes. Returns are accepted within 7 days for unused items in original packaging. Warranty claims are handled directly with our support team.

For complex equipment such as hospital beds or diagnostic machines, we provide on‑site installation and training.

No. We currently do not provide hire purchase or instalment payment plans. All purchases must be settled upfront through mobile money (M-Pesa), bank transfer, or institutional purchase orders.

Currently, we focus on Kenya. Regional expansion is planned, and we can support cross‑border procurement on request, specifically for the Anesthesia Machine.

Step 1: Browse products
– Start by exploring our catalog of medical equipment and supplies.
– Visit https://kansmedsupply.co.ke
– Navigate categories like hospital beds, diagnostic equipment, or wheelchairs
– Review product details, specifications, and images

Step 2: Add to Cart
– Select the items you want to purchase.
– Click Add to Cart on your chosen product
– Adjust quantity if needed
– Continue shopping or proceed to checkout

Step 3: Confirm Order
– Provide your delivery and contact details.
– Enter your full name, phone number, and delivery address
– Confirm items in your cart are correct


Step 4: Make Payment
– Complete payment securely before dispatch.
– Pay via M‑Pesa, bank transfer, or any other method listed
– Ensure payment confirmation is received
– Keep your transaction reference for records

Step 5: Delivery
– Your order will be processed for shipping promptly
– Nairobi: same‑day or next‑day delivery once payment is received
– Other counties: 3–5 business days
– Track delivery updates via WhatsApp or phone support

Step 6: Returns & Refunds
– We ensure customer satisfaction with clear policies.
– Returns accepted within 7 days for unused items
– Refunds processed within 7 business days via original payment method
– Contact support for defective or warranty claims
 

Support Channels

We make it easy for individuals, hospitals, caregivers, and procurement teams to reach us through multiple support options:

WhatsApp/Phone Support

Quick responses for product inquiries, orders, and delivery updates

Reach us on +254719382306

Email Assistance

For quotations and procurement requests, send an email to orders@kansmedspply.co.ke.

On‑Site Support

Biomedical technicians available for installation, training, and maintenance.

Response Time Expectations

We understand that medical supply needs are urgent. Our response times are designed to keep your operations running smoothly:

WhatsApp & Phone Calls

Immediate response during business hours (typically within minutes)..

Email Requests

Replies within 24 hours, with priority given to hospital procurement teams and return/exchange requests.

Technical Support

Scheduling within 3–5 days nationwide.